Management and Admin Jobs - Communicate School

Management and Admin Jobs

Communicate School is a part of Malvern International Group with schools in Manchester, London, Brighton, Kuala Lumpur and Singapore.

Communicate opened in 2010 in Manchester city centre and since then we have taught over 3800 students. Communicate provides English language courses to international students all year round. We are a dynamic, family-run company accredited by the British Council and member of English UK.

We are currently recruiting for the following positions:

Open

School Manager

Full-time permanent position

Recruiting now – March/April 2019

 

Role summary

This role is responsible for:

  • Maintaining excellent relations and customer service with students and partners
  • Manging the operations of the school and constantly implement improvements
  • Supervising enrolments and direct sales
  • Managing the reception team

Who is the role suitable for?

This role is suitable for a person with managerial experience within the education sector. Senior operational and teaching staff with relevant experience are welcome to apply. A perfect candidate has skills and experience in people and project management. Productivity, organisation and efficiency are key to this role, as is personal warmth, empathy and ability to inspire confidence and respect.

Responsibilities

  1. Maintaining excellent relations and customer service

– ensure that excellent customer service is delivered to students, partners, contractors and agents in all aspects of their experience and that these decisions are made in line with Communicate School interests

– be a point of contact to students’ welfare needs; organise welfare student meetings

– liaise and build strong relationships with contractors, city council and accommodation providers; resolve any complaints

– promote and safeguard the welfare of students under 18; act as a Designated Safeguarding Lead

– assist in building relations with agents by taking part in some of the familiarisation meetings for agents

– regularly gather and act upon students’ feedback

  1. Managing the operations of the school

– constantly identify areas for improvement – in areas of administration, admissions, building management, customer service, welfare of students and general operations of the school; review the current operational systems and introduce new

– ensure a very high standard of presentation is maintained throughout the building and outside; organise repairs, communicate with contractors when needed

– manage resources and supplies in a cost-effective manner

– make sure the choice of accommodation we offer meets student demand

– supervise effective recruitment of host families

– supervise the provision of social activity programme and make sure it is well attended

– keep the administration handbook and student welfare related policies up to date

– ensure that the school complies with legislation, policies and British Council standards

– provide cover for absent administrative and management staff

– take part in emergency phone cover

– report to the Principal

  1. Supervising enrolments and course sales to direct students

– monitor sale enquiries between the Student Support team and students via inbound emails, online chat and walk-ins

– come up with solutions to any issues in order to drive and close sales to direct students

– follow up course enquiries from students and send offers when needed

– gather information on reasons why students choose Communicate School and act upon it to attract more students

– assist in gathering content for social media and monthly newsletter

– liaise closely with the Principal and sales team

  1. Managing the reception staff

– work with and supervise the Student Support Officers

– monitor online and face-to-face communication of the reception staff

– manage the front desk staff’s time in the most efficient way; distribute workload and ensure tasks are completed in timely manner

– assist in recruiting new staff and interns

– give appraisals

– organise cover for absent staff

– motivate staff and instigate a positive working environment that benefits the staff and the school

– keep a detailed record of any HR issues

– keep up to date with industry knowledge, find and attend relevant training

Job requirements – essential

General

– A BA degree

– Experience in a customer-focused business

– Project and people management experience

Personal skills

– Effective communication

– Team leadership and people management skills

– Problem-solving skills

– Taking initiative

– Organised, efficient and results focused

– Empathetic, has people skills

– Open to new ideas and flexible

– High attention to detail

– Supportive of school aims and top management

– Confident in IT – Word, Excel and Google Drive

– Excellent level of spoken and written English

An advantage but not necessary

– A teaching qualification (CELTA or DELTA)

– Speaks other languages

– Experience in sales or marketing

Remuneration

Competitive, based on experience. Training will be provided.

Hours of work

40 working hours per week from Monday to Friday, although the nature of the role may occasionally require flexibility from the successful candidate; time in lieu will be given.

Contract

Permanent contract. Successful applicants must have a satisfactory CRB Enhanced Disclosure check. References will be followed-up and gaps in the CV investigated.

How to apply

Please email your CV and cover letter to Marza Mace – marza@communicateschool.co.uk. In the statement please include information about your availability to start. Please note only successful candidates will be contacted directly.

Accreditations and memberships

How to find us

Our Address

Communicate School
Murray House
85 Piccadilly
Manchester
M1 2DA

Phone

+44 (0)161 2358 480

Email

office@communicateschool.co.uk